Privacy Policy
How We Collect Personal Information
We may collect personal information in a number of ways, including:
- Directly from you: When you submit your personal details on our website or subscribe to our services. We collect or receive information from you when you sign up for our services, create an online account with us, make a purchase, request details or a callback, submit a support request, participate in a contest or survey, provide feedback, or otherwise contact us.
- Payment Information: Related to your commercial and financial relationship with us, such as the services we provide to you, your payment history, and your service history.
- From third parties: Such as our related companies, credit reporting agencies, or your representatives. We sometimes collect personal data about you from trusted third parties in connection with services that we provide or propose to provide to you, where appropriate and to the extent we have a justified basis to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies, and connected network providers. Anyone who provides you with access to your services may also provide us with your personal data in that context.
- From publicly available sources of information
- From our own records: Of how you make use of our services.
How We Use Your Personal Information
Your personal information may be used to:
- Verify your identity
- Assist you in subscribing to our products and services
- Provide the services you require
- Administer and manage those services, including charging, billing, and collecting debts
- Inform you of ways the services provided to you could be improved or of additional products, services, or plans that could be subscribed by you
- Respond to your inquiries, provide any information that you request, address technical support tickets, and provide customer service support
- Conduct appropriate checks for credit-worthiness and for fraud
- Research and develop our products and services
- Administer, monitor, improve, and customize our website and services for our internal operations, including troubleshooting, network management, and optimization, research, and analytical purposes, so that we can provide our customers with a better experience.
- Gain an understanding of your information and communication needs to provide you with a better service
- Maintain and develop our business systems and infrastructure, including testing and upgrading of these systems. Your personal information is also collected so that we can promote and market our or our associates' or any third-party services to you (including by way of direct mail, telemarketing, SMS, and MMS messages). We do this to keep you informed of our products, services, and special offers, including any promotional offers designed in collaboration with third parties. If you do not wish us to promote and market our products, services, and special offers to you, please contact our customer support.
- Defend any demands, claims, litigations, or proceedings arising against us.
- Investigate, prevent, or take action regarding illegal activities, fraud, threats to our property or personnel, and violations of our Terms of Use and/or applicable law, and also to meet our legal and regulatory obligations.
- Carry out any activity in connection with a legal, governmental, or regulatory requirement on us or in connection with legal proceedings, crime, or fraud prevention, detection, or prosecution.
- Transfer to any other body corporate or person in India, or located in any other country, that ensures the same level of data protection that is adhered to by us, provided such transfer of personal information is necessary for the performance of the lawful contract between us or any person on our behalf and such other body corporate or person in India, or located in any other country.
- If you have any questions about this Privacy Policy, please contact us: [email protected]